Account Manager at SeaChange Printing and Marketing Services LLC in Plymouth, Minnesota

Job Description:

The Account Manager – Mailing Specialist has the critical role of providing an exceptional client experience from project inception with the focus on the successful coordination of print, mail, and digital communication projects. They are responsible for managing the entire production process of jobs from the point of hand-off by the Account Executive through completion and will follow standard proactive communication practices between the Customer, Manufacturing, and the Account Executive to keep all key players informed daily on the status or progress of projects. Customer updates should always be delivered in a proactive fashion, prior to the customer inquiring about project status, and within the customer's communication preferences set.

Duties and Responsibilities

• Follow standard practices for writing clear and concise project instructions based on client expectations, production capabilities and postal regulations.
• Act on behalf of customers by reviewing art/data proofs and submitting alterations.
• Provide proactive daily project status updates to customers including any changes in cost, paper, ink, production schedule, invoicing.
• Understand billing, job costing and specific customer price lists.
• Interpret customer specifications for quote requests and submit pricing.
• Meet with internal and external customers to respond and resolve complaints and conflicts in a positive and respectful manner.
• Stop production on any job deemed unacceptable by SeaChange standards.

Required Knowledge and Experience

• Industry related mailing and print experience required.
• Excellent communication and writing skills to appropriately interpret production instructions.
• Professional and proactive interaction with customers and internal clients is a key component of the position.
• Extensive knowledge of the print and mailing industries, high quality standards, mature judgement, and strong organizational work habits.
• Must have background using Microsoft Office products including Excel, Word, Outlook, PowerPoint, and Teams.

Physical duties

• Continuous periods of sitting at workstation – standing meetings are encouraged
• Continuous small motor movements (typing, grasping, filing, writing)
• Regular lifting of 2-10 lbs and occasional lifting up to 25 lbs in preparing jobs, sample kits and mailings.

SeaChange is committed to a work environment in which all individuals are treated with respect and dignity and expects that all relationships will be free of bias, prejudice, harassment, discrimination, and retaliation. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on race, color, creed, religion, national origin, ancestry, sex, sexual orientation, transgender status, gender identity, sexual expression, pregnancy (including childbirth, lactation, or related conditions), marital status, disability, status with regard to public assistance, age, familial status, genetic information, local human rights commissions activity, veteran status, uniformed servicemember status, lawful participation in the Minnesota Medical Cannabis Patient Registry, traits historically associated with race (like hair or wearing protective hairstyles), or any other status protected by federal, state, or local laws.

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