Aftermarket Lifecyle Manager at Caterpillar in Cary, North Carolina

Job Description:

Career Area:
Product Support
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Building Construction Products (BCP) division is hiring an Aftermarket Lifecyle Manager .

BCP's Services Growth team has an overall objective to deliver the divisional OIA targets for Services Revenue and OPACC and enact the Grow, Improve, Embed strategy. Working for the Director for Attachments and Aftermarket, this role leads a team focused on providing central resources to BCP product groups to deliver aftermarket growth and lead BCP's strategy in key areas.

This role's team is responsible for:

• Growing parts profitability
  
• Improving parts availability
  
• Embedding aftermarket in our engineering, supply chain, machine new product introductions and divisional communications
  
• Aftermarket and machine population data analytics and insights
  
• Ownership of BCP product service and opportunity data
  
• Leading delivery for BCP customer value agreements and prioritize service event goals
  
• Advising on product group relevant strategies for services (e.g. connectivity)
  

Role Summary: Overall, this role maximizes services growth through creating, implementing, and managing strategic business development initiatives within the BCP Division. This role requires strong network building and influencing skills to lead engagement with enterprise partners such as; PSLD, AMO's, IPSD, CISD, Cat Digital & Parts Pricing teams.

What You'll Do

• Monitor and manage key initiatives to ensure departmental goals are met.
  
• Direct staff and functions for developing new markets, new channels and new lines of business; taking effective measures to control operation cost.
  
• Monitor market share, revenue, cost and inventory.
  
• Monitor and communicate factors which will positively impact profitability.
  
• Direct aftermarket within new product introduction strategy and deliverables.
  
• Build a team with strong EI results.
  
• Build relationships with enterprise partners leveraging them for BCP growth.
  

What You Have (Skills for Success)

• Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  
• Consulting : Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
  
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
  
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
  

Top Candidates Will Also Have (Desired Experience)

• Extensive project / program management experience
  
• Aftermarket product or lifecycle experience
  
• New product introduction (NPI) experience
  
• Data analysis, interpretation and storytelling experience
  
• Prior experience leading teams
  

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Your Work Shapes the World

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
May 6, 2024 - May 20, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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