Customer Success Associate at NMC Industrial Services, LLC in Omaha, Nebraska

Job Description:

RAKA Rentals is expanding its footprint in the Midwest Region and we're looking for top talent to grow and serve our customer base. At RAKA Rentals, we believe that authentic relationships are the driving force of our success...we value the relationship over the transaction. This personalized approach gives us an opportunity to serve the local communities that we live and operate in by providing tailored equipment rental solutions.

RAKA Rentals is looking for a Customer Success Associate. The Customer Success Associate is responsible for the support, retention and overall customer experience and satisfaction by addressing and responding to customer inquiries on equipment. The CSA is responsible for having exceptional customer interactions and developing meaningful relationships with the sales team, identifying cross sell and up sell opportunities, and recommending strategies to help enhance the customer experience. In addition, the role will also be responsible for ensuring RAKA provides world-class service and effortless resolution to all customers. As a CSA you will provide support and assistance via email, phone or chat.

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rakagrp.com or 402-891-7555.

PRIMARY JOB DUTIES:
• Provide friendly interactions with customers while focusing on comprehending their needs and delivering informed guidance on equipment, availability and solutions.

• Prioritize the timely and adept handling of customer grievances, always seeking effective ways to address their concerns. If required, reach out to managers for assistance in ensuring customer contentment.
• Answer incoming customer telephone calls in a courteous and professional manner
• Record and route customer requested changes in an appropriate manner
• Escalate more complex inquiries to a higher-level support team
• Follow up with customers consistently when necessary
• Effectively communicate customer issues, feedback and concerns to all applicable internal staff members
• Organize and maintain file system, tickets assign to self and all correspondence.
• Maintain working knowledge of products and/or services\
• Write reservations

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance

• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability

ABOUT RAKA RENTALS:

The RAKA Rentals business model was forged to serve the growth in our local communities. We begin with a customer experience that values the partnership over the transaction. Our personalized approach to developing relationships allows RAKA Rentals to provide tailored equipment rental solutions to those who strengthen our communities.

RAKA Rentals is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA Rentals shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. RAKA further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.