Patient Access Service Specialist-Emergency Department at Nemours in Wilmington, Delaware

Job Description:

Primary Function

The Patient Access Service Specialist (PASS) performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures. This position is part of a 24/7 Patient Access Team that completes all registration, insurance verification, copay collection, admission, discharge, and transfers for all emergent and urgent patients.

Schedule:

0.9 FTE day shift hours, rotating weekend and holidays required
Week 1 Sunday, Wednesday, Thursday
Week 2 Monday, Wednesday, Saturday
Week 3 Sunday, Tuesday, Friday
Week 4 Monday, Friday, Saturday

The PASS role is required to provide excellent customer-focused and efficient service to both internal and external customers while representing both Nemours and the Emergency Department in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.

Essential Functions

• Assists with proper patient identification and interviews patient and/or guarantor face to face or over the phone to complete efficient and accurate registration, which includes demographic, geographic, and financial/insurance information for all patients seen in the emergency room, transported via Nemours transport teams, born at the hospital, and admitted outside of typical business hours.

• Obtains appropriate signatures for consent to treat and financial responsibility forms which may include interaction with internal and external parties to determine legal guardianship status.

• Adheres to all state and federal regulations, including but not limited to EMTALA, HIPAA, OSHA and Joint Commission; provides patient and/or family with information required by state and federal regulations.

• Consistently demonstrates excellent, empathetic, and knowledgeable customer service skills to internal and external parties, including but not limited to patients, families, physicians, coworkers, payors, etc.

• Coordinates with nursing and transport staff to timely process transfers and discharges.

• Verifies insurance benefits using available resources, including Epic and external payor options including phone calls and websites.

• Collects applicable copays and posts collected monies to the patient's account.

• Participates in other projects and duties as assigned by the lead or manager.