Patient Access Representative - Ambulatory at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Work Schedule :

This is a full time, 1.0 FTE positions. Shifts will be scheduled Monday - Friday, between the hours of 8:30 a.m - 5:00 p.m, holiday and on-call rotation required. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Bring your excellent customer service skills to the #1 hospital in Wisconsin.

We are seeking a Patient Access Representative - Ambulatory to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
• Cover a variety of clinic locations and hours as needed.

Minimum - High School Diploma or Equivalent

Preferred - Associate's Degree in Business, Finance. Health Information Management or related field

Work Experience :

Minimum - One (1) year of experience in a customer service related field

Preferred - One (1) year of experience in a healthcare, call center, business, financial or insurance related field

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

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UW Hospital and Clinics benefits