General Manager at INTERNATIONAL MARINA GROUP LP in Rouses Point, New York

Job Description:

The General Manager is responsible for all aspects of boatyard and marina management, including dock maintenance, boat slips, equipment, leases, rentals, and property to facilitate the fulfillment of financial goals and company initiatives. The General Manager is responsible for cultivating a team environment that provides exceptional customer service to members while directing the management team and ensuring all staff members perform at a consistently high level.

Essential Duties and Responsibilities
Lead day-to-day operations and management of the businessDemonstrate excellent customer service to Members and teammates alikeSupervise and train all marina teammates including coordinating training, mentoring and all onboarding activitiesManage maintenance work done throughout the facility to ensure safe and acceptable property and equipment, as well as esthetics appearanceCoordinates with Marketing team to manage slip and service sales in accordance with brand standardsManage Member and guest relations effectively and handle escalated issues while working to meet goals associated with Net Promoter ScoreOversee the performance of maintenance on buildings, facilities, docks, lifts, equipment, member areas and grounds.Sustain and optimize profitability, performance and guest satisfactionEstablish and budget, proactively manage variances and work to create new profit centersSupervise inventory control for parts and ship stores as requiredMaintain positive relationships with tenants, contractors, and local authoritiesComply with all safety procedures OSHA, EPA, DEEP and Department of Labor rules and regulationsSupport the management and execution of capital expenditure projects as neededWork with HR team to hire, train and retain teammates according to established policies and proceduresSupport corporate team in the onboarding process of new SHM marinas as neededOther duties as assigned by Manager

Safety and Environmental Responsibilities
Follow SHM Safety and Environmental rules and complete required related training.Wear proper personal protective equipment as required for the task or work area.Report all accidents, injuries, spills and near misses immediately.

Technical and Physical Requirements
High school diploma or equivalent requiredAssociate or Bachelors Degree preferred5 years relevant experience preferred including at least 2 years of experience in supervisory roleProficient in Microsoft Office including Excel, Teams and OutlookCMM certification preferredExperience with budgets, salary administration, accounts payable, accounts receivable and slip leasing preferredAbility to sit or stand for long periods of timeAbility to lift 25 pounds

Minimum Soft Skills Qualifications
Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholdersFollows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerProvides responsive service to our teammates and membersContinuously puts forth the extra effort to accomplish dutiesDevelop sound conclusions and makes decisions based on analysis of data and understanding of the businessWorks to build high performing teams while taking an interest in teammates professional developmentOrganize, plan and manage teammates and processes efficientlyUnfailing commitment to continuous learning and growthActs with integrity and is open to feedback from all teammatesWillingly coaches teammates through change and leads all situations with positivity

The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Additional disclosures available at https://shmarinas.com/hr-disclosures/.