SENIOR PREMIER ACCOUNTS SPECIALIST at GLOBAL HOLDINGS TULSA LLC in Tulsa, Oklahoma

Job Description:

• Interact with customers to provide and process information in response to inquiries, concerns, and requests in a timely and accurate manner.


• Gather customer information and work to resolve issues/answer questions by evaluating and analyzing the data.  Solutions will likely involve follow-up call backs to customers as necessary.


• Research customer problems/issues using available resources.


• Identify and escalate priority issues, redirecting problems to appropriate resource(s) as needed.


• Stay current with policies, procedures, and system information, including changes and updates.


• Performs other duties as assigned.

• Exemplary attendance and punctuality.


• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.


• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action consistent with available facts, constraints and probable consequences.


• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.  Focuses and guides self and team members in accomplishing work objectives.


• Establishes proper course of action to ensure the work product is completed efficiently and on time/within proper time limits, meeting established performance metrics.


• Maintains stable performance under pressure, handling stress in a manner acceptable to others and to the organization.


• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.


• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.


• Must be able to sit for long periods of time.


• Position requires use of headset/microphone.