Home Services Third-Party Experience Logistics Asst. Mgr. - Illinois at Best Buy in Springfield, Illinois

Job Description:

The Home Services Third-Party Logistics (3PL) Assistant Manager is responsible for the day to day management of home channel fulfillment consistency, efficiency and quality of work completed by third-party partners in their assigned area. This role conducts regular oversight and appropriate validation of scope of work and directives.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.


• Validates that third-party partners are meeting or exceeding expected service level agreements (SLA).


• In the event SLAs are not being met, develops areas of action plans to overcome performance gaps.


• Participates in facilitation of training of 3PL market managers in individual and group environments though developmental training, onboarding and increased proficiencies of team.


• Creates consistency in service execution, ultimately protecting and growing the brand.


• Provides teachable point of view for new processes, procedures, business segments, and areas of focus


• Develops and maintains pertinent partnerships to drive business results and improve the client experience.


• Acts as centralized day-to-day management point and of contact for all third-party partners.


• Analyzes business trends on a daily, weekly, monthly basis.


• Validates that work orders are being managed and updated by third-party providers in a timely fashion

• 1 year of leadership experience including the supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR 1 year of military equivalent


• 1 year of consumer electronics or appliances industry experience


• Current, valid driver's license


• Be at least 21 years of age


• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)


• Acquire gain and maintain any state or local licensing, as required, within 90 days of hire

• 1 year of experience managing a remote workforce


• 1 year of consumer electronics repair or installation experience