Tier 1 Support Analyst at iPipeline in Exton, Pennsylvania

Job Description:

Responsibilities:

• Provide Tier 1 customer support for our suite of products and services. (Service requests may be received via phone, email or chat feature.)


• Provide escalations on issues as necessary.


• Create, escalate, and maintain service tickets using Salesforce.com.


• Provide training to client base and educate them on new products.

 

Skills Requirements:

• Strong customer service orientation with a “can do” attitude.


• Excellent communication skills to interact with customers effectively and to be able to quickly interpret the intent of a call to provide effective and efficient service.


• Follow-up skills to effectively handle and prioritize concurrent service issues.


• Organization skills to be able to handle multiple activities simultaneously.


• Detail oriented to ensure all client set up requirements are executed accurately, and service tickets are completed in full.


• Aptitude for new technology learning.


• Independent thinking and problem resolution. 


• Proven problem-solving skills with an emphasis on quick problem resolution.

 

Education & Experience Required:

• Minimum one year of experience in a customer service environment.


• Knowledge of MS Office products: Word, Power Point and Excel.


• Knowledge of client and server operating systems, and machine architectures in a Windows environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Support

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