Operations Dispatcher at Loomis Armored US, LLC in Rochester, New York

Job Description:

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Security of Branch

Controlling access to buildings and grounds, allowing access under branch policy

Customer Service:

• Handle incoming customer calls concerning
• Routing Specials on Demand
• Service Request
• No pick-ups
• Resolve customer issues
• Generate ETA to Ops Report
• Communication with all routes

Maintain Dispatchers Log:

• Logging hourly calls into the report log system, including over the payment liability route problems/concerns about Suspicious activity.
• Create Holiday Routes and Maintain Requests from Customers and National Accounts.
• Send out safety/ security messages
• Coordinate any special services to routes and make supervisors aware.
• Coordinate variable account pick-ups and delivers
• Maintain Daily ATM Combos list. Assist Messengers with force balances on ATMs and any related ATM Issues
• Perform any other duties or special projects as deemed necessary by Management Staff.

Position duties are handling customers' calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily, and maintaining Branch reports.

General Information:

Climate-controlled office environment. Requires extended time sitting at a desk opening doors to the building, answering company phone lines, operating computers, and monitoring vehicle radios.

Benefits:
Loomis offers one of the most comprehensive employee benefits packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.