Manager, Enterprise Collaboration and M365 Infrastructure Comms at Pfizer in Bothell, Washington

Job Description:

ROLE SUMMARY

 

The Enterprise Platforms & Security (EP&S) team delivers the following capabilities for Pfizer. Business application platforms supporting Pfizer's enterprise application and critical business processes. Infrastructure allowing business traffic to travel where it needs to go, internally and externally, along with the appropriate access controls. EP&S secures Pfizer's most important information assets through world class controls and protections and enables Pfizer's business results by making security an enabler and not a roadblock to achieving business results.

 

The Workforce Platforms (WP) team is responsible globally for the physical & virtual methods that our clients use to access business systems; managing hardware & application stores; collaboration infrastructure & M365 tenant administration; fax, enterprise printing and video engineering services.

 

The Enterprise Collaboration and M365 Infrastructure Comms Manager role is responsible for global delivery of messaging services, information security requests, and cloud based service monitoring and management related to communications for both the team and Pfizer. This role is responsible for but not limited to Exchange, Exchange-Online, Teams, Metrics, Automailer, and OnMessage. The primary responsibility is to provide service-based ownership and vendor management along with quality of service, and anticipation of events, through the effective design and deployment of service enhancements, proactive monitoring, and facilitating continuous service improvement. The role also includes developing effective end-user communications and partnership with BT communications.

 

ROLE RESPONSIBILITIES

 

• Maintain relationship with hosted provider for OnMessage/Automailer technologies.
• Coordinate and facilitate quarterly business review with 3rd party vendors.
• Manage service providers supporting 24x7 operations.
• Facilitate technical response and follow-up to service outages.
• Develop timely status updates and end-user communications.
• Represent the Messaging team during BTI "Red Teams" or Global Incident Response Management events
• Develops and executes continuous improvement plans based upon analysis of operations data and trends.
• Develops constructive relationships across the Business Technology teams.
• Monitor utilization of the environment and regularly publish key performance indicator metrics .
• Ensure RFCs include appropriate test plans and back-out procedures

 

BASIC QUALIFICATIONS

 

• Applicant must have a Bachelor's degree with five years of relevant experience; OR Master's degree with three years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent
• Incident and Problem Management - Demonstrated ability to detect issues that impacts service delivery, coordinate appropriate response actions to restore service, and conduct root cause analysis to prevent recurrence.
• Change Management - Demonstrated ability to maintain service availability while upgrading an enterprise messaging infrastructure. The most import aspects include end-user communication and system testing.
• Service Design - In-depth understanding of messaging technologies and demonstrated ability to define service requirements and design appropriate services and/or service enhancements.
• Technical Aptitude - Demonstrated ability to rapidly grasp complex technical concepts, anticipate support challenges, and work across BTI support teams to ensure acceptable end-user experience.
• Vendor Management - Able to work with 3rd party vendors to define support requirements, monitor performance, and facilitate continuous service improvement.
• Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.

 

PREFERRED QUALIFICATIONS

 

• 5+ years' experience managing Messaging services related to Exchange, vendor certifications.
• Strong understanding of IT operations and service support processes, ITILv3 certification.
• 3+ years' experience in pharmaceutical or other regulated industry Technical Skills

 

ORGANIZATIONAL RELATIONSHIPS

 

• Pfizer End Users - "The Customer"
• Client Computing Service Leadership and Staff
• BTI Operations & Service Leadership (directly and through applicable councils)
• Human Resources Leadership & Staff
• Global Information Security Leadership & Staff
• Legal eDiscovery Leadership & Staff

 

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

 

• Standard work schedule requiring occasional "out of hours" work
• Will require meetings with others with global responsibility roles

 

Other Job Details:

 

• Last Date to Apply for Job: 5/22/2024
• Additional Location Information: Groton, CT; New York City, NY; Bothell, WA.
• Work Location Assignment: Flexible. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business

 

The annual base salary for this position ranges from $93,500.00 to $155,900.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

 

Relocation assistance may be available based on business needs and/or eligibility.

 

Sunshine Act

 

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

 

EEO & Employment Eligibility

 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

 

Information & Business Tech

 

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