Customer Service Representative at Kforce Inc in Boise, Idaho

Job Description:

RESPONSIBILITIES:

Kforce is immediately adding a full-time Customer Service Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boise, ID.

Responsibilities:

• Customer Service Representative will close sales on assigned products or assigned customers; May generate leads for closure by an experienced Outside or other Inside Sales Rep


• Shares sales activities with experienced Sales Reps as necessary


• Informs customers of company promotions and upgrades; May persuade customer to purchase extended products, services, supplies


• Responsible for pipeline and forecast responsibility in accordance with sales center business process


• Execute opportunity and lead management


• Establishes a professional working relationship with the client


• Aligns the account strategy and sales motions to maximize client value


• Build and maintain solid customer relations that protect or expand Company's Installed base


• Actively collaborate with field sales and others to ensure seamless account coverage


• As a Customer Service Representative, you will seek out appropriate resources in presales, product/service specialists to support complex deals


• As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue


• Nurtures and closes new opportunities that result in substantial incremental orders, revenue, and margins to Company, representing the entire Company portfolio of products and services


• Attains quarterly targets and annual quota

REQUIREMENTS:

• Two-year university/Associate degree preferred or equivalent experience


• Typically, 3+ years of experience in related field, preferable in IT


• Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles)


• Solid telesales skills


• Exhibits knowledge of Company portfolio of products or capacity to learn and utilize product resources to meet job requirements


• Listens to customer needs and tailors' messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services


• Must be a team player and juggle multiple tasks and competing priorities


• Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives


• Exercises independent judgment within generally defined policies and practices to identify and select a solution


• With management guidance, proactively contacts and sells products/services and completes lead follow-up with assigned area of responsibility


• Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management


• Knows and understands Company's sales tools and processes


• Strong presentation and communication skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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