Campus Brand Ambassador (UC) at Go METRO in Cincinnati, Ohio

Job Description:

Go METRO

Metro is seeking part-time Brand Ambassadors at the University of Cincinnati to support the External Affairs department through the promotion of Metro's services on campus. This position will serve as a student liaison, support activities that strengthen student engagement, and increase Metro's visibility within UC's campus and the surrounding community. The right candidate will be able to work effectively with diverse students, faculty, and staff.

JOB DUTIES

· Understand Metro's mission, strategic objectives, and campus services.

· Actively seek and schedule campus involvement opportunities to spread awareness around Metro and the benefits of riding the bus.

· Promote Metro's university program and services via social media channels, online forums, and word-of mouth referrals to reinforce Metro's image in the UC community.

· Provide travel training for groups and individuals while assessing the needs of customers and potential customers.

· Collect and report feedback relating to customer experience and other factors to be used to establish recommendations for improvements.

· Maintain working knowledge of Metro's routes that serve campus, the Transit app, and university programs.

· Model exemplary customer service.

· Be a self-starter who takes initiative and acts with accountability and integrity.

· Ability to work in compliance with Metro's safety and security policies.

POSITION QUALIFICATIONS

Competency Statement(s)

· Communications - Excellent verbal, writing, non-verbal, and presentation skills. Comfort interacting with and speaking to individuals and groups. Clear, concise, and persuasive.

· Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations. Friendly, enthusiastic, and a positive attitude.

· Proficiency - Excellent project management skills. Ability to work independently and exercise sound judgement. Strong organization and time management skills.

· Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, professionalism, and the ability to maximize resources.

· High energy with the ability to quickly grasp conceptual outreach activities and implement them in a timely manner.

Education

· Full-time University of Cincinnati student pursuing a degree.

Experience

· Preferred experience of 1+ years in community-based outreach, engagement activities, and/or customer service.

SKILLS & ABILITIES

Computer Skills

· Working knowledge of electronic media (email, web, social media), Microsoft Suite (Word, Excel, PowerPoint, etc.)

Other Requirements

· Ability to work effectively with diverse populations with a high level of integrity, diplomacy, and initiative.

· Possess or be able to obtain a valid driver's license.

PI240660774

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