Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Security Operations Center Specialist works under general direction and will assume primary responsibility for monitoring internal and external security events with potential impact to Sr. Leadership, staff, business assets, reputation, and/or facilities. This individual will utilize critical thinking, problem solving skills, and escalation skills to resolve security and access control requirements for employees, contractors, visitors, and additional external customers. Security Operations Specialist will provide support to our security contractors, process implementation and improvement, technical and project management, alarm monitoring, and critical incident response. Communication and customer service skills must be a priority when engaging with customers and employees.
Job Description
Hours: Saturday 7pm-7am and Sunday 9pm-9am
Core Responsibilities
Writes reports of daily activities and issues; such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Answers telephone, radio, and email communications and dispatches resources as required.
Provides timely communications and actionable responses and escalations to support the protection of people, assets/intellectual property, facilities, and related interests.
Executes security policies and procedures for all locations and programs to ensure best practices are in place to protect people, property, and reputation.
Maintains situational awareness at all times and prepares reports as required based on active incidents or special events.
Works on resolving preliminary investigations.
Responds to medical incidents on site.
Supports the Special Event program as required.
Escalates different types of calls (customer calls, technician down calls, HIPAA related calls).
Responsible for the collection and escalation of alerts that come into the GSOC based on threat or incident type.
Serves as the hub for the monitoring and interpretation of physical risks and threats that may affect the business and ensure all physical security systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders.
Utilizes security technology and systems to include: Access management systems, CCTV, mapping systems, and various intelligence tools.
Identifies and communicates items requiring the attention of senior management and coordinates with Security Managers to provide necessary support of contract security activity
Inspects SOC/GSOC systems and functions to ensure procedures and protocols are in place to enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities
Executes operational reports for Key Performance Indicators.
Oversees the physical operations for each operational center, including the subcontracted security personnel
Works on projects as necessary that may include: administering training, writing SOPs, reviewing SOPs, compiling metrics, pulling data and helping GSOC leadership as necessary.
Escalates and provides information to nonlaw enforcement and law enforcement issuing documents to the company
Manages day to day tasks in the GSOC that pertain to security operations.
Liaise with contracted security staff on special tasks as required.
Work collaboratively with other programs, departments, and entities within Comcast.
Assists supervisors with creating training material and conducts training when requested.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.