Technical Service Agent/Customer Service Representative 2904 at Roth Staffing Companies in Eastvale, California

Job Description:

We are seeking a technical service agent/customer service representative 2904. The role offers $24 per hour, Monday through Friday, from 8 AM to 5 PM.


The position is based in Eastvale, CA. If you are interested, please me at


Job details


Job title: Technical Support Agent/Customer Service Rep. 2904


Company: Ultimate Staffing Services dba Roth Staffing


Seeking Technical Support Agent/Customer Service Rep. $24/hr. for our client in Eastvale, CA.


Job Details:


Responded to customer calls, offering technical support for our products and documenting the interactions for our records.


Diagnosed issues through various scenarios to identify the root cause of the customer's problem, providing solutions or arranging for replacements as needed.


Compiled weekly management reports and contributed to the team's efforts in resolving outstanding issues.


Documented customer interactions and troubleshooting actions in detail.


Handled multiple customer inquiries concurrently while upholding a high standard of customer service.


Operated remotely with autonomy, complying with the employer's schedule and performance criteria.


Supported customers with a range of technical issues via email and phone.


Collaborated with internal teams to ensure the provision of accurate information to customers.


Fostered a positive relationship with colleagues and management.


Remained calm and patient during challenging customer interactions, utilizing de-escalation techniques and delivering exceptional support.


Organized and managed data reports, offering support in data entry, analysis, and front desk duties.


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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.