Job Description:
Position Title: Adjuster (Call Center)
Date: May 8, 2024
Location: San Juan-Cupey, PR
Company: Popular Bank
At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community!
Job Type
Full Time and Part Time Opportunities
- Location: Cupey, San Juan, PR
- This job requires you to participate in training for eight consecutive weeks from 8:00 a.m. to 5:00 p.m., starting on July 1.
- Flexibility to work weekends, extended hours, and holidays is also required.
General Description
Locates and notifies customers by telephone with delinquent accounts and attempts to secure payment.
Essential Duties and Responsibilities
Contact customers by phone to encourage and secure payment of delinquent accounts.
Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
Provides orientation to the customer concerning payment alternatives, debt restructuring, and obtaining a payment promise.
Follows up on payment promises.
Receives payments and posts the amount paid to the customer account.
Records information about the financial status of customers, updates demographic information, and the status of collection efforts.
Traces the customer to a new address by inquiring at the post office and other locations.
Education
24 credits approved from a University or Accredited Institution.
Experience
At least one year of related experience in collections or customer service.
Other Qualificatios
- Ability to identify the client’s problems and necessities and offer different alternatives and solutions.
- Excellent interpersonal skills and can work in groups.
- Ability to manage difficult situations with clients.
- Communication skills in both spoken and written English and Spanish.
- Ability to establish priorities and work on multiple tasks at the same time.
- Ability to work under pressure and meet deadlines.
- Customer service skills.
- Knowledge of rules and regulations applicable to the collection of money.
- Ability to influence others, reach agreements, and handle difficult situations with clients.
Competencies
AccountabilityAnalytical DisciplineCollaboration & TeamworkChange AgentCustomer CentricSelf DevelopmentBusiness ExcellenceCharacterImportant: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you are a California resident, please click here to learn more about your privacy rights.
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Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Job Segment: Call Center, Customer Service, Sales
PI240670289
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