Martin & Zerfoss, Inc. is an independent insurance firm in Nashville, TN. We specialize in all areas of Personal, Commercial, Bonds, Affluent Lines, Professional Liability Insurance, and Benefits & HR Consulting. From our small beginnings in 1978 to the great staff of professionals with us today, we have always believed in the value of relationship. We are excited to have another talented individual join our team.
About the Role
Martin & Zerfoss, Inc. is seeking a Claims Manager for a full-time role in Nashville, TN. The position has a hybrid work arrangement, with 2 days in-office and 3 days WFH after the initial in-person training period. This role will require some work out in the field. In this role, the Claims Manager will:
Oversee claims activities, from notification to closure, proactively investing the appropriate level of involvement for each claim.
Be a point of contact and resource for clients, helping to educate and guide them through the claims process when needed.
Maintain an extensive knowledge of insurance coverages and keep up to date on trends in the field of claims.
Proactively communicate with clients about the status of their claim, demonstrating empathy and professionalism.
Build relationships with clients, carriers, other stakeholders, etc. to ensure the claims process is well managed from initiation to resolution.
Utilize Applied Epic to manage and track all work.
About you
2+ years of claims experience.
Tennessee P&C Insurance License
Have an extensive knowledge of insurance coverages, markets and claims.
Must have exemplary internal and external customer service skills, with the ability to develop strong relationships with clients and claims partners.
Experience using an insurance management platform; Applied Epic highly preferred
Able to reliably commute to our West Nashville office two days a week after the initial training period, as well as able to meet with clients out in the field as needed.
The ability to analyze and interpret policy and claims information.
Exemplary organization, time management and prioritization skills with a focus on timeliness and completeness when interacting with clients, agency and company personnel.
Bachelor's degree in Risk Management or other related field desired, but not required.
Insurance designations are a plus.
High degree of professionalism along with excellent business writing and communication skills
Team player that contributes to a positive work culture
Perks
Salary range between $65,000-$85,000/ year commensurate with experience
Hybrid work schedule
20 days of PTO to start
10 paid holidays
Comprehensive benefits package including medical, dental, vision, life, short- and long-term disability, and a variety of other benefits