The Field Representative II provides on-site services and repairs for company products and systems at customer locations, typically within a specific geographic area. They are proficient in handling a full workload independently or within a networked environment.
Responsibilities:
Achieving expected productivity levels associated with assigned workload and experience level.
Managing territory, inventory, and customer relationships.
Demonstrating excellent technical and customer relation skills.
Actively driving revenue generating opportunities through various means such as supply leads and contract sales.
Performing a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
Conducting Basic Connected installations, setting up IP addresses, downloading printer drivers, and providing customer training on printing functions.
Troubleshooting and repairing or replacing equipment components as necessary.
Managing territory effectively, executing all required territory management and call handling procedures.
Working closely with sales partners to maximize equipment leads and upgrade opportunities.
Maintaining and managing own parts inventory with accuracy.
Providing technical assistance to less experienced technicians.
Maintaining productive, professional relationships with all company personnel.
Being a positive and contributing team member.
Performing other duties as assigned.
Qualifications:
Education, Experience, and Certifications:
Typically requires journeyman level technical knowledge gained through completion of technical school and 2+ years of related experience.
Requires a valid state driver's license and minimum level of auto insurance coverage per company policy.
Knowledge, Skills, and Abilities:
Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.
Methodical approach to problem-solving.
Strong interpersonal and verbal communications skills.
Excellent customer service skills.
Ability to read and comprehend written technical information.
Working knowledge of PCs and associated software applications.
About the Company: The company provides on-site services and repairs for a variety of products and systems at customer locations. They emphasize technical expertise, customer satisfaction, and revenue generation through various means such as supply leads and contract sales. The role requires extensive travel, strong technical knowledge, and excellent customer service skills.