DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Job Description
OPPORTUNITY OVERVIEW
Case Management Accessioning Representatives provide clients with outstanding service by performing timely and accurate sample processing. Representatives are responsible for opening samples, comparing information, addressing concerns, solving problems, and entering client data correctly into the Laboratory Information System, to ensure that every case is successfully completed, and every client satisfied. Case Management Accessioning Representatives must have excellent data entry skills, be detail oriented and organized. This role is multi-tasked and flexible and having the ability to prioritize work is essential.
ESSENTIAL DUTIES
Coordinating and providing service that is timely, effective, efficient, equitable, and client-centered
Handling case assignments, review case progress and determine case closure
Excellent verbal and written communication skills
Collaborate and work effectively with others
Results driven - able to maintain and sustain company goals
Intake of packages received daily
Verifies package integrity and chain of custody requirements
Identifies complete and partial cases
Data Entry/Audit of all patient and contract information
Prepare Affidavits
Notarization (limited)
Close and mailing of final reports, chain of custody and affidavits
Input partial billing information
Meet weekly required production numbers
Attend and participate in staff meetings
Other duties as assigned or become evident
Qualifications
REQUIRED SKILLS/ABILITIES:
Minimum one (1)yearprevious data entry service preferred
High School diploma/GED required; Biology and/or Life Science studies experience preferred
Ability to communicate clearly and effectively
High degree of accuracy and strong attention to detail
Strong listening skills and patience to handle novel situations
Excellent data entry and organizational skills
Ability to multi-task and prioritize workload
Computer literacy in Microsoft Office is a plus
Excellent communication, customer service, interpersonal, and typing skills
Good problem-solving skills and follow through are required
Strong planning, organizational, time, and project management skills are required
Demonstrated ability to work cross-functionally
Knowledge of good record keeping requirements is a plus
Self-motivated and the ability to work with minimal supervision; must also be able to work as part of a team.
Proven ability to interact with all organizational levels is essential
Ability to manage multiple tasks and remain flexible to changing priorities
Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
Additional Information
What we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Monday-Friday 9:00am-5:30pm
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.