SVP: Head of Enterprise Change Management (CAO) at State Street in Boston, Massachusetts

Job Description:

The Head of Enterprise Change Management, (ECM) will lead a newly established team, within the CAO organization, responsible for the governance, monitoring and ensuring execution across our operating plans, guiding the organization through execution of its strategic priorities. Our operating plans encapsulates the initiatives critical to achieving our financial and non-financial organizational objectives. This function is designed to enhance our ability to prioritize, execute, and monitor these strategic initiatives efficiently, ensuring alignment with our broader goals and responding to changing business dynamics. ECM will govern programs of work that are of strategic importance to the organization; having a significant, direct impact on the achievement of key strategic objectives and/or impact the Enterprise, covering priority investments; revenue generating; client support; productivity generating and regulatory. The role will be responsible to monitoring the progress and success of our global regulatory commitments ensuring those accountable, across the Enterprise, are on track for submission, assisting in raising issues for timely resolution and providing key updates into the Executive Committee. The person will lead a team of highly specialized program managers/officers who will be responsible for providing oversight and monitoring of the strategic programs of work, working with each business and function, as accountable owners, to assist in the monitoring, cross function dependencies, alignment and updates to defined tollgates, working with the Strategy team to ensure alignment to our operating plan commitments and outcomes and will specifically.

• ensuring that there is a clearly defined scope and an understanding of the inter-dependencies across the organization, ensuring alignment to operating plan commitments and identified outcomes


• Tracking the performance of the initiative/program through regular, consistent metrics


• Ensuring tollgates are established to ensure on track execution and to provide early warning indicators of potential issues impacting progress


• To ensure that adoption and adherence to a defined set of standard project artefacts / governance are implemented across the programs, including integrated plans, risks and issues, change control and status reporting


• Providing reporting to the Executive Committee on a regular basis on the health of the portfolio


• Executing a newly created Enterprise Change Management Committee to track progress and outcomes aligned to operating plans

The role will also require liaison across our three lines of defense to ensure continual alignment, especially in relation to our regulatory commitments.

Experience:

• Extensive, in-depth relevant experience in program management, including experience of leading multi-year, cross-functional or enterprise-wide programs.


• An exceptional understanding of standards-based program management and business analysis practices (Agile/Six-Sigma/Lean), with demonstrable skills in program and project management tools and methodologies


• Strong project planning skills and expertise in large, complex program management, across multiple work-streams; releases and complex data migrations


• An extensive background in executing change; understanding of the regulatory landscape and emerging themes


• Capability to initiate, plan, execute, monitor, control and close on multiple cross-organisational projects concurrently, working with multiple project teams; releases with extensive release management techniques


• Own reporting requirements to global executives and committees, co-chair of the appropriate governance forums, including frequent ad hoc, short notice, and tailored reporting demands including those to our global regulators


• Ability to manage challenging stakeholders, delivery of difficult messages and pro-actively managing effective communication


• Lead and influence global cross-functional teams whose priorities may not always align to the assigned project and reach a shared understanding to ensure progress is maintained


• Exceptional communication skills and relationship management capabilities, able to communicate with all levels of the organisation effectively


• Relevant regulated financial service expertise, with an understanding of challenges of running a large scale transformation programs


• Commercially astute driver able to navigate challenging environments


• Passion for finding better ways of working and comfortable challenging even those more senior


• Collaborate across all three lines of defense to manage and report on processes; including a significant need to ensure their requirements are understood and managed through the lifecycle of the project

Personal Characteristics:

• A smart, challenging and energetic leader, with a passion and deep understanding of program management across Global organisations.


• Need to understand the dynamics of large scale transformation programs, preferably with an understanding of Technology, Operations and Corporate Functions and regulatory positions for a global bank.


• Additional personal characteristics will include unbound energy, with a gravitas to work with some of the most senior people across the organisation and interfacing with our key regulators. High intellect, decisiveness and the drive and flexibility to operate in a constant changing environment.


• A risk taker who seeks data and input from others to foresee potential challenges; threats to the program or unintended circumstances and able to head off potential impacts as a result


• A leader, viewed by others has having a high degree of integrity and forethought in making decisions; able to act in a transparent and consistent manner, not afraid to deliver and manage complex and difficult messages

Salary Range:
$225,000 - $337,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

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