Posted in Other 10 days ago.
About Us:
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity:
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Principal Duties and Responsibilities:
• Works with managers and directors to establish the team's goals and objectives, often participating in the definition of work products and timelines.
• Manages the day-to-day activities of a team of Digital professionals. Focuses on producing the team's deliverables on-time and within budget.
• Employs service management, product management and/or project management methodologies to deliver high quality work products.
• Consistent with Mass General Brigham's Human Resources policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff.
• Interacts with clinicians, staff and various levels of management to communicate the status of the team's efforts.
• Promotes and encourages a high-quality customer service experience for all customers - internal and external.
• Collaborates well with other teams to produce results.
• May work directly with 1-2 vendors to assure delivery of contracted services and products.
• May work on several medium to high complexity projects and/or services.
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Position Summary:
The Manager will be a member of the team supporting a portfolio of vendor and in-house developed applications utilized at Massachusetts General Hospital and other Mass General Brigham hospital members.
The manager's primary responsibilities will be working on projects and support activities for the Biscom platform including the electronic faxing and secure file transfer applications and overseeing the quality of work delivered by a team of analysts/project managers.
Responsibilities will include providing day-to-day customer support, leading projects, managing the installation of system and hardware upgrades using strong analytical and project management methodologies. The individual will partner closely with department business owners and clinical leadership to assess business needs, identify solutions and will work with the vendor and Mass General Brigham Digital technical resources to deliver and maintain those solutions ensuring maximum system availability and minimizing interruptions of service.
The role may also assume responsibility and/or participate in projects for other applications including Patient Infotainment, IPTV, environmental monitoring, Patient Tracking, Peer Review, PRISM/Mosaic (Periop), Service Recovery and other applications as needs evolve.
On-call and 24x7after-hours support are required.
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