The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to detail to ensure accuracy and follow through.
The requirements for this position are as follows:
EDUCATION:
High School Diploma required. Associate degree in a related field preferred.
EXPERIENCE:
A minimum of 3 to 5 years of experience in a customer service environment as well as experience in a manufacturing setting is preferred. Proficiency in Microsoft Office (Word, Outlook, Excel) is required; experience with JD Edwards (Oracle based) and Evolve is preferred. Other qualifications include time management, team player, multi-tasker, driven, enthusiastic, detail oriented, and patient.
REPORTS TO: Customer Service Supervisor
LOCATION: Elmira, NY
RESPONSIBILITIES:
Effectively communicate using various channels such as phones (direct and via Evolve), live-chat, emails, customer portals, and in-person.
Provide timely and accurate customer support for all questions, requests and complaints in a manner that maintains and strengthens the customer relationship.
Process quotes and perform follow-up activities to generate sales.
Process purchase orders in a timely and accurate manner; monitor production timelines and expedite deliveries per customer requests.
Interact with engineering, manufacturing, and supervisors to develop excellent product knowledge, in order to support customer selection of best products to fit their needs. Participate in cross-training to expand knowledge base.
Work effectively and seamlessly as a member of the team to present a One Team, Customer First attitude with every interaction.
Other duties as assigned.
PAY RANGE: $20.00 - $23.00, Salary Non-Exempt
We offer a competitive salary and benefits package including health insurance, life insurance, 401(k), paid vacation, paid holidays and long-term disability.
Hardinge Inc. is an Equal Opportunity Employer, Veteran/Disability