Full-time opening for the position of Technical Services Manager. In this hands-on role, you are responsible for overseeing a team of shop technicians and warehouse staff at our Fort Worth location.
Over 400 employees, people in 21 offices throughout Canada and the United States. One of North America's leading providers of interactive video, redemption, amusement gaming and vending equipment, it specializes in solution servicing and design for a wide range of customers in the theatrical exhibition vertical as well as community-based entertainment destinations such as bowling centers, restaurants, arcades, shopping centers and water parks.
Responsibilities:
Lead the Technical Services team on projects that support Operations and Sales initiatives.
Coordinate the processing and preparation of new equipment orders.
Coordinate, prioritize, and lead the troubleshooting, repair, and refurbishment efforts of equipment assets.
Provide technical guidance and support to internal and external stakeholders, ensuring efficient operations.
Collaborate with cross-functional teams to prioritize equipment strategies that align with business objectives.
Team lead on equipment installations at customer locations.
Coordinate and maintain adequate parts inventory levels to support service.
Ensure safe operations and processes maintained with technical services team.
Experience:
Experience within amusement gaming, or a similar industry.
A minimum of five years' experience in a service and repair environment.
Solid leadership abilities with the capability to effectively manage a team.
Skills:
Strong problem solving and troubleshooting skills
Repairs skills that include: electrical, mechanical, and woodworking
Workload planning and scheduling experience
Able to work effectively in a fast-paced environment
A flexible work schedule when needed
Strong customer service skills
Exceptional communication skills to effectively collaborate with cross-functional teams.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
We offer: Annual bonus opportunity, Flexible hours, Paid time off, including Vacation and Sick leave, Medical, Dental, Vision, 401(k) with match, Life insurance, Short and Long-term disability coverage and more.
If you are a skilled Technical Services Manager looking for an exciting opportunity to contribute to a dynamic organization, we encourage you to apply.