The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.
We believe people want to be inspired!
Our Grand Performers Receive Many Benefits Including:
Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Pet Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program
JOB SUMMARY
The purpose of this position is to successfully execute the operational strategy through sound leadership of all hotel activities in alignment with the mission, core values, standards, and goals established by the company.
CORE RESPONSIBILITIES
Achieve or exceed financial results (GOP, Revenue, and Flow-Through)
Prepare location specific annual budget with appropriate department heads to align operational needs
Lead execution of Food & Beverage strategies, execution & community presence to achieve revenue targets.
Monitor sales & top-line revenues to achieve targets. Adjust operational expenses to achieve flow.
Manage departmental labor & expenses
Adherence to protocol, close monitoring, and approval of purchase orders, accurate monthly forecasting.
Direct and coordinate operational activities of all departments in an effort to affect operational efficiency.
Achieve guest satisfaction targets
Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary.
Directing and coordinating Engineering discipline in order to preserve and protect assets.
Directing and coordinating Rooms division objectives, standards, and activities in order to achieve service levels.
Achieve cultural alignment, engagement & retention targets
Ensure and enforce workplace safety and risk management protocols.
Serve as leader of the Crisis Management Team
Active participant and attendee per Kessler Meeting protocol
Contribute content for the creation of the Kessler Connection
Attend and ensure proper facilitation of Stand-Up
Contribute content for the Kessler Exchange location specific page
Member of Executive Board (GM, DHR, Controller)
Active participant and attendee of all Grand Performer Events
Community relations
Embody the personality of the hotel in alignment with the company's vision and strategic direction.
Communicate to third parties with appropriate discretion through proper protocols.
Establish appropriate presence in community aligned with sales, F&B, and relevant community/industry issues.
Attend all Kessler Cares Community Involvement Events & Corporate Initiatives
MINIMUM QUALIFICATIONS
Bachelor's Degree in Business or related training equivalent - required
Minimum of 7+ years of relevant work experience in similar title and scope of responsibility - required
Extensive experience in hotel operations - preferred
Hospitality industry experience - required
Luxury brand experience - preferred
Similar size organization - preferred
Fast-paced / entrepreneurial / high change / growing company - preferred