We are assisting a client in Cleveland seeking a Collections Manager to join their team. This role involves managing the company's financial collection department, developing and overseeing a team, and implementing strategies to maximize debt recovery.
Responsibilities:
Manage company's financial collection department
Develop and oversee a team of 10-12
Assist in the hiring and training process of the team, performance reviews and feedback reports
Develop processes and KPIs
Implement strategies to maximize deb recovery
Process improvement
Monitor accounts and analyze reports - This person will not be doing any of the day-to-day collections
Ensure compliance - maintain knowledge of laws, regulations and compliance
Investigate and locate missing client information or financial information