Customer Support Engineer 1 at Schneider Electric USA, Inc in Foxboro, Massachusetts

Job Description:

Job overview

Onsite Foxboro MA

Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and increasing customer satisfaction. Coordinates software installations, upgrades and revisions. May perform maintenance and servicing of various products, on a limited basis. Conducts performance analysis and tuning. Analyzes performance reports for assigned areas and/or products. Prioritizing solutions according to customer schedules and downtime costs. Reports performance trends/problems to management, recommending resolutions, if necessary. Implements corrective action, either
directly or through other service personnel. Develops tools for evaluating product performance or to improve the servicing function. Participates in the review of technical product documentation to ensure that consistent, accurate and appropriate information is provided, recommending corrections, additions, or improvements, as required. May develop maintenance
plans and schedules for assigned area. Participates in new/revised product development reviews to ensure proper serviceability in the product design. Establishes and maintains procedures for the purpose of implementing revisions, retrofits, and expansions in the field. Participates in development, revision, and implementation of service training plans and programs. Researches various company literature and checks it against current servicing
information for validity and accuracy. Initiates corrective action when necessary. Prepares and conducts technical reports and presentations as needed. Participates in the development, revision, and implementation of service training plans and programs. May direct the activities of other service personnel. Limited travel.

Job Requirement:

• College Degree in engineering, computer science or related discipline preferred


• Will consider technical experience in lieu of a college degree


• Basic understanding electrical and fluid control systems


• Typically requires a minimum of 2 years of related experience


• Basic computer skills as well as familiarity with Microsoft Office applications


• Excellent communication skills required

Duties:

• Client support via Email and Telephone for our industrial measurement instrumentation


• Understanding and troubleshooting instrumentation configuration and calibration issues


• Assisting clients with their installation questions and/or issues


• Interacting and consulting with various team members when needed


• Assisting clients and sales force in selecting industrial measurement equipment

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Job overview

Onsite Foxboro MA

Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and increasing customer satisfaction. Coordinates software installations, upgrades and revisions. May perform maintenance and servicing of various products, on a limited basis. Conducts performance analysis and tuning. Analyzes performance reports for assigned areas and/or products. Prioritizing solutions according to customer schedules and downtime costs. Reports performance trends/problems to management, recommending resolutions, if necessary. Implements corrective action, either
directly or through other service personnel. Develops tools for evaluating product performance or to improve the servicing function. Participates in the review of technical product documentation to ensure that consistent, accurate and appropriate information is provided, recommending corrections, additions, or improvements, as required. May develop maintenance
plans and schedules for assigned area. Participates in new/revised product development reviews to ensure proper serviceability in the product design. Establishes and maintains procedures for the purpose of implementing revisions, retrofits, and expansions in the field. Participates in development, revision, and implementation of service training plans and programs. Researches various company literature and checks it against current servicing
information for validity and accuracy. Initiates corrective action when necessary. Prepares and conducts technical reports and presentations as needed. Participates in the development, revision, and implementation of service training plans and programs. May direct the activities of other service personnel. Limited travel.

Job Requirement:

• College Degree in engineering, computer science or related discipline preferred


• Will consider technical experience in lieu of a college degree


• Basic understanding electrical and fluid control systems


• Typically requires a minimum of 2 years of related experience


• Basic computer skills as well as familiarity with Microsoft Office applications


• Excellent communication skills required

Duties:

• Client support via Email and Telephone for our industrial measurement instrumentation


• Understanding and troubleshooting instrumentation configuration and calibration issues


• Assisting clients with their installation questions and/or issues


• Interacting and consulting with various team members when needed


• Assisting clients and sales force in selecting industrial measurement equipment