Academic Resource Specialist at Indiana Tech in Fort Wayne, Indiana

Job Description:

Job Details

Job Location: Fort Wayne Campus - Fort Wayne, IN

Position Type: Part Time

Education Level: High School

Job Category: Customer Service

Indiana Tech is a thriving, independent, teaching-oriented institution with a focus on career-oriented programs in business, engineering, information technology and computer science, criminal justice, life sciences, human services and many other concentrations. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus and nearly 5,000 students in its College of Professional Studies programs online and onsite at regional locations. Degrees are offered at the associate, bachelor's, master's, and doctoral levels.

Over 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.

Indiana Institute of Technology embraces diversity and equal opportunity intentionally. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diversity and inclusion among our employees is critical to our success with respect to educating our students to become global citizens. Indiana Tech is an Equal Opportunity Employer.

Indiana Tech has big plans for its future. Learn more at Indiana Tech Strategic Plan.

Position Summary:

Indiana Tech offers both campus-based, distance ed, and blended learning. The ARC Specialist performs various support tasks with excellent customer service skills to undergraduate and graduate students, faculty, and staff from McMillen Library on the Fort Wayne campus. This is a part-time 15-20 hours per week set schedule position with evening and weekend shifts. The choice of weeknights worked can be flexible. Saturday and Sunday shifts comprised of four hours per day are required.

Principal Duties & Responsibilities:

• Provide reference services to McMillen Library patrons, including chat coverage


• Utilize an automated circulation system (FOLIO)


• Effectively learn and utilize online catalogs, licensed databases, research guides (LibGuides), eBooks, and print books


• Provide basic technical support and training for all users in the areas of copiers/printers, computer workstations, and Wi-Fi


• Supervise McMillen Library's student workers during shifts


• Assist with library programming and projects as assigned


• Record patron interactions in the library's reference analytics software


• Complete other duties as assigned

Qualifications

• College degree preferred


• 1+ year of working in education or libraries is preferred


• Must be self-motivated and willing to work as a member of a team


• Strong verbal and written communication skills


• Intermediate computer skills


• Excellent customer service skills

Application materials must include a cover letter and resume. The position remains open until filled; a review of candidates will commence as application materials are received.