Immediate need for a talented Customer First Administrator. This is a 06+ Months contract opportunity with long-term potential and is located in Irvine, CA (Onsite ,Need candidates local to Irvine). Please review the job description below and contact me ASAP if you are interested. ?
Job ID: 24-21724
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Pay Range: $24.22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
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Key Responsibilities:
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Manager is looking for Level 2 associates, someone who is exceptionally well in handling customer queries and will be working in a call center environment to supports and investigate claims.
This individual will be dealing with actual civil lawsuits and need to investigate customer's claims thoroughly.
This individual will be responsible for managing and organizing documentation, doing regular follow Client, helping case managers and must have good understanding of California Lemon Law requirements.
Initially this individual will be working on 10/20 cases a day however the volume of the cases will be increased with time.
They will be making the case ready to take a decision.
The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases.
Preparation and dissemination of lemon law acknowledgment letters.
Request repair orders and sales documents from Client dealerships.
Input repair history data and details (Sales Force/Guest Experience Platform GEP).
Distribute customer cases to appropriate regional personnel.
Assemble/Order documents for Client HQ and Legal department.
Collaborate with dealer personnel, district managers, and field technical specialists.
Key Requirements and Technology Experience:
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Strong written and oral communication.
Organizational and time management skills is a PLUS.
Ability to maintain the strictest of confidentiality Added bonus if you have. (Preferred):
Previous automotive call center or customer relations experience.
Law Degree
Paralegal experience/Legal Secretary experience
3-5 years of experience.?
Our client is a leading Automobile organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. ?
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.?