Community Liaison- Full-Time at Haven Behavioral Healthcare in Meridian, Idaho

Job Description:

Community Liaison- Full-Time

Hours: Business Hours

Why Cottonwood Creek?

Cottonwood Creek Behavioral Hospital provides high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facility. The culture of our hospital is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Cottonwood Creek.

As a Community Liaison, you will be a key component in the communication between referral sources in our community (i.e. hospitals, counseling centers, physician offices) and internal partners at Cottonwood Creek Behavioral Hospital. This role is heavily focused on relationship-building and reports to the Director of Business Development.

Responsibilities include:

• Knowing and understanding the service lines provided at Cottonwood Creek Behavioral Hospital


• Maintaining primary contact with all assigned accounts through personal visits, telephone calls and letters/mailings on an ongoing basis to ensure customer relationships are developed and nurtured


• Hosting both in-person and virtual informational sessions with referral partners


• Inputting data in Cottonwood Creek's CRM database and utilizing the report function to track progress and results


• Actively participating in business development team meetings to develop marketing strategies


• Maintaining current awareness of changes in the behavioral health industry through self-education, peer education and professional and community involvement for the betterment of this position and the hospital


• Conduct market research to find information regarding local patient and referral trends


• Brainstorm and develop ideas for creative marketing campaigns


• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)


• Liaise with external referral partners regularly to share information, resources and campaigns


• Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts


• Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)


• Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies


• Undertake individual tasks of a marketing plan as assigned

Requirements:

• Bachelor's degree in a behavioral health field, marketing, communications or a related field


• Previous marketing experience preferred


• Excellent written / verbal / presentation communication skills. Well-organized and detail-oriented.


• Exceptional customer service skills and the ability to communicate effectively with people of varied cultural backgrounds and lifestyle choices


• Creative with a strong understanding of marketing data analytics and tools


• Ability to work both independently and in an innovative team environment


• Flexibility: some days you will be in the office and others, you will be driving in the Treasure Valley and surrounding areas (with occasional overnight travel)


• Valid driver's license, reliable transportation, and willingness to travel


• Strong computer skills: Microsoft Office (Excel, Word, PowerPoint, Outlook)


• A passion for mental health and the betterment of our community

Work Schedule:

• Monday through Friday, occasional weekends and evenings

Make a difference in the Treasure Valley and surrounding communities.

Our employees enjoy:

• A strong company culture - We hold ourselves to the highest ethical standards, focus 100% on optimizing patient outcomes and emphasize our core values: excellence, passion, respect and stewardship.


• An enjoyable work environment - You'll experience a family-like atmosphere, strong teamwork and leader accessibility. Smaller department size allows you the opportunity to have a greater impact and promotes an open and engaged staff.


• A challenging career path - Joining our team is a career choice that allows you to create your own opportunities and cultivate a passion for the services provided while working through challenges. Our employees are exposed to several different areas of patient care and hospital operations.


• Competitive compensation and benefits - Our pay philosophy places us above market pay and compliments our benefits package making Cottonwood Creek Behavioral Hospital an attractive opportunity.

Our newest team members are saying…

"…amazing staff - very welcoming and helpful!"
"…orientation and training was wonderful and organized."
"...warm and open attitude and approach with both staff and patients."
"…fun introduction to leadership team; great company message."
"…very positive atmosphere; I was never a burden with my questions."
"...management is patient; offers tons of support."

Come join us!

Haven Behavioral Healthcare is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.