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The department of The Miami Project has an exciting opportunity for a Full Time, Clinical Business Operations Representative 1 to work at UHealth. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.
Responsible for overseeing all administrative functions of the Concussion Clinics at Lennar and UHealth
Concussion Clinic liaison for all Miami Dade County Public High School Athletic Trainers and Miami Dade private schools
Assist in implementing annual ATC workshop
Responsible for updating Surveillance system report for Miami Dade County
Provides administrative support to Concussion Clinic Physicians in completing required documents
Answers telephone calls correctly processing all patient information for messages and patient requests. Enters and routes request within UChart
Answers telephone calls professionally and courteously within five rings introducing the practice as established protocol using AIDET etiquette.
Answers patient's telephone calls, correctly processing information on ambulatory appointment scheduling or answering questions or solving problems. If necessary, transfers call to an appropriate person or department to assist the patient further
Reviews patient demographic information, insurance information and referral numbers for accuracy while having patient on the phone
Accurately records all data and maintains necessary records or files for future new patient appointment in BOX, relating to clinical care received via main fax machine, distribution of incoming faxes and mail.
Scan outside medical records/documents into UChart to have them ready for patients next follow up appointments.
When ask He/She should acquires the materials necessary for the patient visit including medical records and x-rays
Communicates with patients regarding delays in schedule
Respond to medical records inquiries on the in person, via fax, telephone and general medical records e-mail.
Proactively works physicians clinical scheduled to maximize time and manage capacity
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Minimum Qualifications
High school diploma or equivalent
No previous experience
Knowledge, Skills, and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Any relevant education, certifications and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.