Technical Support Specialist at Lynden Incorporated in Seatac, Washington

Job Description:

Lynden Incorporated is seeking a Technical Support Specialist to work as part of our SeaTac based team.  In this role, you will be the face of the Lynden IT department.  You will provide advanced troubleshooting and support for end-user hardware and software issues, including operating systems, office productivity software, email clients, and specialized applications.  This position is not safety sensitive.

Who we are:

Lynden is a family-owned transportation and logistics company that allows our customers to balance speed and budget by shipping via air, land, or sea. As a corporate office with 95 IT employees, we support 18 sister companies with over 2,500 employees. With not having a layoff in 40+ years, we offer you job stability in a career that will be an adventure!

What you will be doing:

• Provide advanced troubleshooting and support for end-user hardware and software issues, including operating systems, office productivity software, email clients, and specialized applications.


• Manage the setup, imaging, deployment, and maintenance of desktops, laptops, and peripheral devices.


• Install, assemble, configure, maintain, and troubleshoot hardware, software, and network services as it relates to the desktops, servers, printers, cameras, and mobile computing environment.


• Lift 25+ lbs. and work in tight spaces to change out workstations, monitors, run wiring, etc.


• Prioritize and respond to incidents escalated from the Help Desk.


• Perform computer diagnostics and repairs via phone, chat, remote control, or in person


• Complete and maintain required documentation for hardware and software maintenance and troubleshooting activities.


• Record and maintain company hardware and software asset information.


• Consult with and make recommendations to end users on selection of hardware and software products to address business requirements.


• Maintain current knowledge of desktop and mobile operating systems plus basic network technology.


• What we need from you (minimum requirements):


• 2 to 4 years’ related experience in a technical support role.


• Valid driver’s license.


• Must be eligible to apply and be issued a TWIC (Transportation Workers Identification Credential).

Preference if you also have:

• VMware Horizon virtual desktop infrastructure experience.


• Windows Server 2016, 2019, 2022 and/or Linux experience.


• Industrial label printers and multifunction enterprise devices experience.


• IP Camera infrastructure and video management systems experience.


• CompTia A+, Network+ and/or Security+ certification


• Bachelor’s degree or equivalent from four-year College or technical school in relevant subject

Your work schedule: 

• The work will be performed onsite at the corporate office and other service centers in the area.


• Monday – Friday 8:30am to 5:00pm from the corporate office.


• Every 6 weeks, 1 week at a service center working 8:00am to 4:30pm.


• On call rotation:  1 week, every 3 months to support after hours and weekend calls.


• Occasionally may be required to work hours outside the normal schedule.

Perks of working at Lynden Incorporated:

• We work in a casual office setting with an on-site gym.


• Easy access to Link Light Rail or free onsite parking.


• Our atmosphere is enjoyable and results-driven but focused on balancing life, health, and well-being.

What’s in it for you:

• 
  Bonus: discretionary bonus program


• 
  Career development: annual wage reviews with advancement through internal promotions.


• 
  Medical insurance: 2 medical plans to choose from as low as $0/month.


• 
  Dental & vision: low employee payroll deduction.


• 
  Health insurance for your family: cover your entire family with medical, dental and vision for $222/month.


• 
  Healthcare savings account: Flexible Spending Account (FSA) or Health Savings Account (HSA).


• 
  Paid Time Off: 17 days paid time off a year + additional paid extended leave. PTO days increase with years of service.


• 
  Paid holidays: 8 paid holidays a year in addition to your PTO.


• 
  Retirement savings: 401(k) with 50% of the first 6% contributed matched + additional annual retirement contribution.


• 
  Employee assistance program: no cost to you


• 
  Life insurance, long term disability and AD&D: no cost to you


• 
  Tuition reimbursement program: up to $3500 a year


• 
  Mass transportation reimbursement program:  up to $135 per month

How to stand out:

Your resume should align with the requirements of this position including but not limited to your current location of residence, professional experience, and skills.

Fine Print:

All offers of employment are contingent upon the completion of a satisfactory background and pre-employment drug screen, excluding marijuana where prohibited by law.  Random drug testing is required for all Lynden Incorporated employees, excluding marijuana from non-safety sensitive positions in Washington.

Lynden Incorporated is an equal opportunity employer. 

LI does not discriminate based upon race, color, religion, sex, sexual orientation, marital status, honorably discharged veteran or military status, citizenship or immigration status, age, national origin, the presence of any physical, mental, or sensory disability, gender identity, genetic information, status as a victim of domestic violence, sexual assault, or stalking, political ideology, or any other status protected by federal, state, or local law.

Veterans and underrepresented communities are encouraged to apply.

Job description available upon request.