Customer Support Specialist at ECS Corporate Services in Memphis, Tennessee

Job Description:

ECS is seeking a Customer Support Specialist to work in our Memphis, TN office.



Job Description:



This is a hybrid position


This position will perform and have the following duties, roles, and / or responsibilities:

• Receive, track and review all related documents for customer acquisition process.
• Verify completeness and accuracy of customer information to determine eligibility for program.
• Respond to customer issues via phone and email.
• Provide technical support to computer users with varying degrees of experience.
• Responsible for researching and resolving complicated complaints to ensure customer retention and satisfaction.
• Follow established processes for customer acquisition, account creation and maintenance.
• Assist in project metrics reporting.
• Responsible for evaluating bar-code labels per eligibility of the program.
• Familiarity working with file structures, databases and proficiency with incident reporting tools such as Remedy and Service Now a plus.
• Works independently and with team to resolve complicated issues which are not defined in process flows.
• Develop some Standard Operating Procedure documentation.
• Adapt quickly to rapidly changing priorities and requirements.
• Other duties as needed.

Required Skills:

• 
  US Citizen or Green card holder and must be able to obtain a Public Trust Clearance.
  
• Minimum of 6 years' experience in the field or in a related area.
• Proficient with Microsoft Office applications.
• Strong interpersonal and professional oral and written communication skills required.
• 
  Must be able to obtain Sensitive Clearance.
  

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.


ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.


General Description of Benefits



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