North American Operations Manager at NEWMARK in Midland, Michigan

Job Description:

JOB DESCRIPTION



Job Description:


The North American Facility Leader is a member of the account team servicing a real estate portfolio with 10 million square feet. The person in this role will provide strategic and operational oversight and guidance to the North America Facilities Management team and will have responsibility for 7 million square feet in primarily three hubs in the US. The incumbent will report to the Global Facilities Management Leader, lead a team of 150 plus employees and manage a budget of at least $35 million. This position serves as a key member of the Facilities Management team and will be responsible for driving efficiency, innovation, and best practices across the service portfolio.


Key Responsibilities:

• Support and/or lead all aspects of facility operations, EH&S, including budgeting, cost control, incident management, vendor management and critical space management
• Effectively communicate ideas through oral/written presentations and strategic plans
• Develop and implement process improvements and efficiencies through well-thought out and vetted action plans
• Lead and guide issue resolution and manage follow through to completion
• Drive innovation and best practices through the identification of opportunities and/or resources that can be delivered to the client
• Manage the financial aspects of the Facilities Management operations team, including annual capital and operating expense budgeting, cost containment and savings, and expense reconciliation
• Effectively manage the cost savings and facilities management headcount initiative for the account
• Recruit, hire and manages appropriate resources required for the delivery of facility operations services
• Provide leadership in developing sourcing strategies, supplier communications, RFP's cost analytics, category strategies, deal negotiations (contract terms and conditions, scopes of work, pricing, service levels, etc.), and contract administration
• Prepare monthly reports, quarterly reports, annual budgets, and other reports as required
• Develop, maintain and foster good vendor relations with third party contractors relative to mechanical, electrical and plumbing systems, general housekeeping and other property infrastructure
• Oversee monthly inspections and quarterly audits of property
• Respond to emergencies and perform tasks required for protection of property and well-being of occupant through critical incident management processes; ensure proper follow through and reporting
• Oversee the development and maintenance of the Business Continuity Management program including the implementation of processes, call trees, reporting, and exercises to ensure readiness to respond to critical incidents
• Ensure prompt response and follow up to end user concerns or issues and documenting of the resulting corrective actions required
• Maintain a working knowledge of industry best practices and programs for facility management
• including building management systems and other systems to drive innovation, cost efficiency, and improve operations

Qualifications:

• Excellent oral, written communication, and presentation skills
• Strong financial, operational, and general management acumen
• A strong leader, manager and developer of people and teams; experience with human resource and performance management processes
• An open, honest, and humble leadership style coupled with self-motivation and strategic thinking skills
• Accomplished client relationship management and interpersonal skills.
• Strong competency in Workplace Service Delivery/Facility Management.
• Experience dealing with "c" suite executives
• Practical understanding of change management processes and tools
• Adept at improving processes and utilizing improvement methods and techniques
• Financial analysis and reporting skills; experience in in developing and utilizing systems, tools, processes, and controls
• Experience in developing and maintaining written environmental health and safety policies, conducting safety audits and creating a culture where safety is embedded in day-to-day actions of employees and vendors

Education:

• Four-year college/university degree; advanced degree preferred; CFM, FMA, SLCR, CCIM, CPM industry certifications desired, but not required; other Engineering, Business or technical training or certifications a plus
• Minimum 10 years of domestic or global experience in Facilities Management including at least 5 years at a Manager/Director level.
• English is required; multiple languages is a plus
• Facilities procurement experience as a third-party provider or end user, sourcing services including landscaping, HVAC maintenance, predictive maintenance, janitorial services, etc.
• Must have both breadth and depth of experience in construction methodology, engineering and all facets of a portfolio operation and building management

Benefits and Perks:

• Industry-leading Parental Leave Policy (up to 16 weeks)
• Generous healthcare
• Bright Horizons back-up care program
• Generous paid time off
• Education reimbursement
• Referral Program
• Opportunities to network and connect

Benefits/perks listed may vary depending on the nature of your employment with Newmark and the job location.


Working Conditions: Normal working conditions with the absence of disagreeable elements


Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Apply Now