Care Coordinator I - Workers' Compensation at One Call Medical, Inc. in Lansing, Michigan

Job Description:

Care Coordinator I - Workers' Compensation



Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.



Salary Range: $16.49 - $21.5 Hourly


This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $16.49 - $21.5 Hourly



Benefits Summary:

In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home


• Competitive wages with opportunities to earn annual merit increases


• Paid development hours to use for professional and community development!


• 18 days of Paid Time plus 8 company holidays, and 2 personal days per year


• $1,000 Colleague Referral Program


• Enterprise Recognition Program rewarding colleagues for their extraordinary work


• Exclusive discounts on travel, activities, and merchandise via work discount program


• Colleague Assistance Program that provides free counseling and financial services


• Tuition Reimbursement Program including certifications


• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions


• Medical, dental, and vision insurance


• Pre-Tax FSA and HSA health savings accounts


• 401(k) matching


• Company paid life insurance


• Company paid short term and long-term disability


• Pet Insurance


• Healthcare concierge


• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

JOB SUMMARY:



This dynamic role involves coordinating care for workers' compensation clients through phone and online channels (e.g., instant message, email). You will be handling inquiries and addressing basic tasks like ordering supplies, scheduling appointments, and managing referrals. It's a fast-paced role crucial to the success of our business operations.



YOUR DAY TO DAY:



• Customer Care (80%): Provide accurate information, address inquiries, demonstrate exceptional care qualities


• Partnership (10%): Work closely with other teams on technical issues


• Administration (10%): Document information, navigate software systems, ensure compliance with regulations, follow operating procedures, meet or exceed KPIs



WHAT YOU NEED TO SUCCEED:



• A minimum of 1 year working in a call center customer service role or equivalent combination of education, training, and customer service background


• Computer navigation and operation skills


• Hardwired (ethernet) internet (internet reimbursement provided)


• A designated workspace for home office to limit distractions and privacy for sensitive info


• Excellent verbal and written communication skills


• Excellent customer service skills that build elevated levels of client satisfaction


• Demonstrates effective people skills and sensitivities when dealing with others


• Ability to work both independently and in a team environment.


• This job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hear



PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:



• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload


• Specific vision abilities required by this job include the ability to see things from a close distance and ability to adjust focus


• The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height)


• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position


• Please be advised this job description is subject to change at any time



Salary Disclosure:



This compensation range considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $16.49 - $21.5Hourly Apply Now