Housing Director at Shepherd Center in Atlanta, Georgia

Job Description:

Shepherd Center, located in Atlanta, Georgia, is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury, brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neuromuscular conditions.


Join us in our mission to help people with a temporary or permanent disability, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life.


At Shepherd Center, you'll discover a diverse and inclusive environment, enlightened leadership, a culture of teamwork, professionalism and mutual respect. If you are seeking career advancement, continuing education opportunities coupled with a welcoming and fun workplace, competitive compensation and employment benefits, visit our careers page to explore current openings.


The Housing Director has full responsibility for Shepherd's housing program for families, day program patients and other patients as designated. This role is responsible for coordinating, managing and monitoring the Shepherd housing program. This position works to maintain the highest possible sanitary standards and good public relations by creating a clean, attractive, and safe environment. The Housing Director emphasizes the importance of positive public relations and conduct such while performing assigned duties. Through this role, the Housing Director continually seeks ways to improve the appearance of the apartments and housing facility. In addition, the Housing Director has oversight of the main phone operators.



Job Responsibilities

• The Housing Director manages all interaction with guests as to apartment assignment and housing rules, scheduling, tracking length of stay, inventory control and purchasing, maintenance coordination, supervision of environmental and staff related to housing.


• Responsible for housing communication to guests.


• Receives and solves guest complaints in a calm, open and professional manner.


• Arranges for maintenance and repairs as necessary.


• Established appropriate cleaning procedures for housing property and determines products to be used for cleaning.


• Maintains sufficient cleaning supplies and smallwares for apartments.


• Arranges for durable medical equipment in Day Program patient's apartments.


• Orders apartment furniture as needed.


• Coordinates check-in and check-out procedures for housing units.


• Develops annual department operating budget and capital equipment requests.


• Establishes appropriate staffing levels, scheduling of staff and completing payroll for assigned team members. Ensures that staff complete mandatory training as required.


• Coordinates appropriate vendors as needed for cleaning products, pest control, linen, waste, etc.


• Oversees facility service related to signage and furniture replacement and moves.


• Regularly inspects common areas, amenities, and vacant apartments to ensure cleanliness and professional appearance; takes action if property doesn't meet Center standards.


• Manages telephone operator staff and related processes.


• Oversight of landscape for all housing properties.

• Bachelors' degree or equivalent required.

• No professional certifications required.

• Experience in hospitality or property management interacting with customers.


• Prior supervisory experience. Minimum of 4-5 years.

• Moderate to expert computer skills.


• Strong communicator with excellent written and verbal communication skills.


• Strong attention to detail and accuracy.


• High degree of judgement and independent decision-making.


• Ability to plan, manage and evaluate multiple priorities. Proven ability to adhere to deadlines.


• Ability to motivate and empower staff/team to achieve daily, weekly and monthly goals.


• Willingly adapts to changing work demands and work environment.


• Must have a valid driver's license.

• Experience working in a hospital setting.


• Prior property management experience.

• Should be able to lift 35 lbs

• Normal office environment.


• Normal patient care environment.