Technical Support Engineer at Zillion Technologies, Inc. in Orlando, Florida

Job Description:

• Java, JavaScript MUST-HAVE
• SQL experience is a MUST
• Must-have excellent communication skills
• Must have customer support experience
• Web development background - PLUS

• Demonstrated fluid ability to troubleshoot, resolve and provide code level analysis for complex technical issues.
• In-depth understanding of how SaaS products work - possess a deep technical understanding as well as a basic understanding of integrated systems.
• Working knowledge of the components in a web applications stack.
• Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
• Experience with SQL based database systems.
• Experience in several development projects coding in Java or troubleshooting large applications built on Java.
• Hands-on experience in one (or more) scripting languages:
• JavaScript preferred.
• Proven ability to maintain focus and work effectively with uncompromising attention to detail.
• Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
• Excellent time management skills and must be able to work independently to provide workable solutions.
• Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.
• Ability to work with other teams to resolve cases.
• Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
• Identify and help resolve trends with application issues and knowledge gaps within the organization