Role :- Avaya Voice engineer(10+ years experience)
Location :- Waukesha, WI
Job Description :- • 10+ years of Hands-on experience on Avaya Voice range of products • Deep understanding on Avaya Aura and Cisco voice Architecture • Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.
Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and Voice Gateways. • Develop Unified Communications and Contact Center solutions options aligned with the
business needs. • Participate in product selection and conduct solution architecture assessments. • Participate in workshops & design sessions and prepare documentation. • Assisting clients in the definition and execution of key UC and CC architectural processes. • Assisting with the preparation of consulting proposals and participating in pre-sales activities • Participate in proposals, RFPs and provide inputs on Avaya Unified Communications and
Contact center solutions and estimation models • Avaya Communication Manager 5.x to 10.x and Avaya Aura Messaging 6.x and 7.x configuration
and troubleshooting • Avaya Session Manager 6.x and 7.x,8.x,10.x configuration and troubleshooting. • Deep understanding on VoIP protocols- H.323, H.248, SIPREC and SIP • Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like
Cisco, SFB etc. • Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya • Understanding of call recording solutions Like Nice, variant • Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services,
Paging Services, Wallboards • Good understanding on IP dect phones operation and troubleshooting • Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc. • Deep understanding on Avaya Survivability design and Architecture. • Good Understanding to analysis call traces, PBX/SM/AAM Logs • Expert level experience in handling Avaya IP telephony Infrastructure - Trace level • Good Knowledge of the call flow and end user facing features • Good experience in supporting WebEx conferencing • Have good hands experience on Avaya CM/SM/AAM upgrades and migration • Documentation of major issues and its root cause analysis for future reference for easy fix • Monitoring Avaya systems and security alerts through monitoring server to identify the issues
and provide fixes in proactive manner • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. • Should be able to prepare Avaya Infra Architecture and network connectivity diagrams. • Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network/
security devices
Key Skills • Avaya Aura, CPOD, Experience portal, Breeze, Aura Messaging, Oceana. • SIP, H.248 and H.323. • Basic understanding on Network LAN/WAN, routing and switching.