LHH is seeing a Director of IT Operations to aid an established client of ours in the manufacturing space. In this capacity, you will oversee Service Desk and IT Infrastructure for multiple manufacturing operations in the PNW and abroad, and lead strategic efforts to deliver excellent customer service for the organization and its partners.
Some local and International travel required.
Responsibilities • Collaborates with technical/business teams to assess requirements, design a technical architecture roadmap that is aligned with the enterprise architecture and strategic business requirements to maximize business value and increase security posture. • Analyzes technology industry and market trends and determines their potential impact on the enterprise. • Prepares and maintains procedures and guidelines for end users and IT staff. • Participates in and takes a leadership role in resolving IT incidents, including post-mortem. • Facilitates employee development by coaching, motivating, and leads by example to obtain new skill sets, knowledge and troubleshooting techniques. • Manages the acquisition and deployment of new technologies and services including issuing RFPs, objectively evaluating vendor solutions, collaborating with the Legal department to review and execute contracts. • Conducts security reviews and oversees the completion of quarterly SOX Access Review with the information security team. • Establishes a culture of continuous improvement, driving for more efficient and higher quality IT operations. • Ensures safe work environment for all employees; reinforces safety culture.
Qualifications • 10+ years of experience in information technology for high-tech manufacturing company. • Outstanding analytical skills, Ability to gather information, weigh relevant factors and make decisions based on data, trends, and experience. • Strong communication skills (written and verbal) to properly articulate technical concepts to management and other IT partners. • Able to collaborate effectively with different levels across the organization; possesses strong executive engagement and relationship building skills. • Proven ability to manage multiple, dynamic projects to meet scope, schedule, and budget targets. • Proven ability to coordinate effectively with cross-functional, multi-cultural teams located around the world, driven results, and accountability. • Willingness to be "hands on", when required; demonstrated ability to coach and train teams to bring them to world class. • IT or security-related certifications, preferred. (ITIL, PMP, CISSP) • Experience with highly regulated industry (i.e., NIST 800-171, SOX)