As a Project Coordinator, you will oversee the entire project lifecycle, from order
placement to project completion. Your role is crucial in ensuring efficient order processing, timely
service/product delivery, and maintaining strong customer relationships. Responsibilities include
processing customer orders, performing the order review process and providing instructions to the
Supply Chain department to ensure the correct goods are specified and delivered on time. In
addition, this position will help support tradeshow coordination, marketing tasks, RFQ fulfilment,
team coverage and project contract review.
Principle Duties and Responsibilities:
Customer Service:
o Act as the main point of contact for clients throughout the project lifecycle.
o Proactively communicate with clients to understand their needs, address
concerns, and provide regular project updates.
o Strive to exceed customer expectations by delivering exceptional service
and promptly resolving issues.
Order Processing:
o Coordinate order processing, ensuring accuracy and efficiency.
o Collaborate with internal teams (sales, production, logistics) to fulfill orders
based on client specifications and deadlines.
o Maintain accurate and up-to-date records of all orders.
Contract Review:
o Review contracts and project specifications to align with client
requirements and company capabilities.
o Identify discrepancies or potential contract issues and work proactively
with stakeholders to address them.
o Ensure clear understanding and adherence to contract terms throughout
the project.
Contract Milestones:
o Develop and maintain project schedules, identifying key milestones and
deliverables.
o Monitor progress against established milestones, taking proactive
measures to mitigate risks and address delays.
o Coordinate with internal teams to ensure timely completion of project
milestones within budget and quality standards.
Change Order Management:
o Evaluate change requests from clients and assess their impact on project
scope, schedule, and resources.
o Collaborate with relevant stakeholders to manage change orders
effectively.
Qualifications(knowledge, skills and abilities): • Education: Bachelor's degree in business or equivalent practical experience. • Experience: Proven track record in project management, preferably in a customer
service-oriented environment. • Skills:
o Strong understanding of order processing, contract management, and
change control procedures.
o Excellent communication and interpersonal skills, fostering positive
relationships with clients and internal teams.
o Exceptional organizational and time management abilities, with meticulous
attention to detail.
o Proficiency in project management software and Microsoft Office Suite.