This role is open to United States and Canada based employees in the Eastern Standard Time zone. This is a role well suited to an ambitious professional, looking for the next step in their career. We are looking for a strong candidate with a good technical and customer service foundation. We'll provide targeted training on areas where you may not meet *all* requirements.
The position will be that of a Customer Support level 1, also referred to as Technical Support,
Job Description:
Provide global customer-facing technical support for Superna software.
Assist with software installations and failover/failback procedures.
Conduct knowledge transfer sessions and basic configurations.
Collaborate with customers to document and address technical issues effectively.
Participate in weekend/holiday shift rotation and team meetings.
Must have a valid passport and can travel
Skills:
Excellent English communication skills both written and spoken.
Proficiency in Linux, networking, and troubleshooting.
Familiarity with DNS, Active Directory, NAS, NFS, Windows, Docker, and VMWare.
Strong problem-solving skills and ability to escalate issues as needed.
Reporting: This role reports to the Customer Support Team Lead.
Superna values diversity and is an equal opportunity employer. If you are a motivated individual with a passion for quality assurance and a desire to contribute to innovative projects, we encourage you to apply for this exciting opportunity. We sincerely thank all applicants for their interest; however, will only contact those under consideration.