What: Dispatch Operation Specialists (customer support specialist)
Where: Tempe, AZ 85284
Schedule: 4-10's, NIGHT SHIFT, 10:30 PM to 9 AM, either Sun-Wed or Wed-Sat (subject to change)
**Hybrid after training, 2 days in office, 2 days work from home
**Training details are still being finalized
Paying: $20.82/hr - not flexible, firm pay
Duration: 4-month contracts, possible extensions, strong possibility to convert to FTE (that's the goal!)
Must Haves:
-1+ year of recent relative experience working in a call center for a large enterprise reputable company
-Excellent phone presence is a must! This team is the "white glove" customer service team for Amazon
-Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.
-Must be a quick learner and able to work a heavy amount of OT and throughout the holidays
Job Description:
On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners