The New Products & Services Developer position offers the exciting and unique opportunity to build an entirely new function and capability within Duquesne Light Company. In this position, the Developer will be expected to partner with external parties, and all internal functions, to bring to market new products and services that delight DLC customers and generate revenue for our business. This position will help identify and prioritize the appropriate products and services to bring to market; lead the development, go-to-market, and support of new DLC products and services; own, manage, and optimize the process by which products and services are developed; engage with key internal and external stakeholders; be accountable for an annual revenue generation target; and ultimately ensure that the company is serving the needs of our customers through the products and services provided. The New Products and Services Developer reports to the Director of Innovation and Enterprise Strategic Planning.
Location: Hybrid, downtown Pittsburgh, PA
Job Responsibilities:
Accountable for meeting P&L and financial growth objectives for product & service portfolio.
Generate pipeline of product & service-related opportunities that, collectively, represent a portfolio balanced by impacts to customer satisfaction, revenue generation, and strategic value to DLC.
Form strategic partnerships with industry groups and product vendors to support development and demonstration of products and services.
Own and optimize the product development and launch process from end-to-end.
Ensure customer centricity by incorporating the "voice of the customer" throughout development and launch.
Develop sales forecasts and budgets, monitoring product line performance and implementing corrective action as necessary to optimize growth and profitability.
Ensure internal and external sales channels and customer service for all products and services meet both financial and customer targets.
Establish and monitor business performance metrics.
Build and maintain strong relationships with key stakeholders both externally and internally, including those relevant to the regulatory process and with Customer Service.
Oversee program management of product and service development, facilitating tracking and progress of initiatives and active projects, and accurate/timely reporting.
Education/Experience Required:
Bachelor's or equivalent degree required. Degree in business, or engineering preferred, but not required. MBA a plus.
Minimum of 10 years relevant working experience including product development / launch efforts either at a large company, startup, and/or in customer-facing, go-to-market roles.
Knowledge, Skills, Abilities, and Experiences Contributing to Success in This Role Include:
Demonstrated leadership effectiveness working with customer, sales, and operational teams to deliver financial results.
Experience soliciting and incorporating the voice of customer in product offerings, with a passion for improving the customer experience.
Understanding of the product and service offerings in the Residential, Commercial, and Industrial energy markets.
Familiarity with the utility regulatory model.
Ability to prioritize and work independently with minimal direction, while driving results in cross-functional teams in a highly collaborative and consultative manner.
Must have the ability to navigate and adapt quickly to change and ambiguity.
Experience establishing and optimizing "first of its kind" organizational processes.
Strong negotiation, analytical, written and oral communication, presentation skills.
Highly organized, detail oriented.
Ability to interact effectively with executive levels of DLC, external stakeholders, and regulatory agencies.
Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.
Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.
Data Governance
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.