SUMMARY: The Director of CoC (Continuum of Care) Programs is a leadership role responsible for overseeing and managing the implementation, coordination, and evaluation of CoC programs within an organization or community. The CoC program is a comprehensive approach to addressing homelessness and providing supportive services to individuals and families in need.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed)
Responsibilities include but are not limited to: • Oversees program day-to-day operations. Duties include ensuring program staff receive training on all program components, including eligibility requirements, intake/assessment, supportive services, employment trainings, placement and retention services, and community agency connections. Coordinates and implements on-going training and staff development activities. Facilitates staff meetings using a teamwork approach. • Build and work with a diverse team using conflict resolution skills to demonstrate collaboration and a mutual-interest approach to problem solving. Mentor and coach employees to increase performance through training, assessing performance and advocating for development of opportunities, which result in skill gains. • Travel throughout grant service counties to provide on-site coaching and monitoring; conduct staff meetings in person and remotely using technology, webinars, conference calls; conduct site visits as necessary. • Adhere to all Performance Measures mandated by Treasure Coast Homeless Services Council. Recommend policies, procedures and alternatives that will result in meeting or exceeding program performance measures. • Monitors and reviews expenditures quarterly with Supervisor to ensure spending is meeting HVRP requirements. Works collaboratively with Treasure Coast Homeless Services Council Administrative staff. • Participate in monthly administrative staff meetings conducted by supervisor. Meet regularly with supervisor to update on program performance. Provide monthly and quarterly written reports. • Work cooperatively with funding partners and supply all reporting processes required monthly, quarterly, and yearly. Participate in required conference calls, webinars and/or training conferences. Attending all Treasure Coast Homeless Services Council and HVRP required training. • Track, report and coordinate all grant goals and quarterly critical performance measures. Conduct performance evaluations and grant monitoring. • Jointly facilitates the recruitment and hiring process with Director to fill vacant positions. Supervise, evaluate, and provide performance evaluations to SSVF staff. Approves all staff time sheets and creates schedules that ensure office coverage is provided Monday-Friday 8:30am to 5pm. • Develop and maintain relationships with community partners. Develop relationships with employers to aid in securing and maintaining employment and housing for all participants. • Oversight to other programs as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.) • Interest and passion about the Council's mission with the ability to promote and communicate the Council's philosophy, mission, and values to external and internal stakeholders. • Ability to learn, understand and adhere to HUD guidelines, policies, and procedures. • Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results. • Knowledge of and experience in working with HMIS or other spreadsheets and databases. • Proficient in MS Office (Word, PowerPoint, and Excel) and computer usage to include email, internet and presentations. • Familiarity with homelessness, poverty, housing, mental health, recovery, and human services. • Able to speak, write and understand English. • Possess basic computer skills. • Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic and economic groups. • Flexible work schedule including evenings, nights, weekends, and holidays. • Ability to set appropriate limits, work under deadlines and multi-task. • Excellent communication and listening skills. • Successfully passed Law Enforcement background screening. • Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business. • Must be able to multi-task. • Must have excellent research skills with attention to detail. • Must be able to work independently without continued supervision. • Must have excellent organizational skills. • Preference to those who are Bi-Lingual. • Adherence to the highest ethical standards, personally and professionally. • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.