Support local and regional offices (site visit, move and changes) on all technology support and projects
Represents IT in a professional manner to build partnerships across cross-functional teams and departments.
Serves as a Tier 1 escalation point and provides top-notch support for our local and remote office(s) teams.
Provide event support, setup AV and live stream equipment
Create technical document standards, best practices, and policies
Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan, and execute the services
Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suites. Provides direct technical input to drive enterprise projects success.
Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience
Prioritizes and time manages multiple initiatives with emphasis on achieving objectives
Diagnoses and trouble shoots complex technical and business problems
Championing the use of self-service IT resources, such as ticketing system and knowledge base
Supply management & procurement responsibilities as needed
Qualifications:
1+ year of direct user-facing technical support experience
Bachelors or Associate's degree in IT or a related discipline
Good experience with Mac OS, Windows OS, Microsoft Active Directory, Jamf, Google Workspace
General networking experience, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, IDF and MDF or NOC, networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
Systematic problem-solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist
Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors
Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills
Ability to manage local technical projects without supervision