Collette is seeking a VP of Product Management to join our growing Technology Team. This is a hybrid role based at headquarters in Pawtucket, RI.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here.
Job Summary:
We are seeking a Vice President of Product Management to join our technology team as we begin a transformational journey to a product-centric tech organization. Our goal is to delight our customers with exceptional guided travel experiences on a global scale, every single trip. This role is pivotal in shaping our future, setting the product strategy, and championing our customer-first approach to product development.
We're looking for a seasoned leader with a strong sense of purpose and values, known for integrity, ownership, and inclusivity, to lead our product management team. You have a proven track record of delivering delightful customer experiences at scale. This individual will establish a product-focused approach aligned with our business strategy, prioritize customer needs, and recruit and nurture talented individuals. If you're a decisive, data-driven leader with a passion for innovation and customer satisfaction, we want to hear from you.
Primary Functions:
Drive our product vision, advocate for it with leadership, and ensure customer experience is paramount. Bring fresh ideas to complex challenges.
Ownership: Own/Evolve products that serve both our retail and group customers (travelers, agents, and group leaders) and our internal team (Customer Care, Sales, Operations, etc.).
Define and implement a product process that spans from discovery through delivery. Effectively lead the team through this transformation with solid change management skills.
Hire, manage, develop, and inspire a team of product managers, driving the product process from discovery to delivery. Strong analytical skills and a focus on achieving outcomes are key.
Collaboration: Work closely with cross-functional teams, representing the user's perspective and communicating our vision effectively.
Improvement: Foster a culture of continuous improvement, using feedback and analytics to optimize user experience. Stay updated on industry trends. Balance between applying a data-driven "test and learn" process with an intuitive sense of how to make bold bets that are based on an understanding of our traveler needs.
Knowledge & Skills:
10+ years of experience with at least 5 years in product leadership.
Bachelor's degree required.
Proven track record in consumer-facing products (travel experience preferred) leading teams through complex problems leveraging a product-focused approach delivering business value by driving outcomes.
Demonstrated experience exercising an ownership mentality while also staying transparent and approachable.
Excellent written and verbal communication skills with the ability to bring clarity to ambiguous problems and articulate strategy effectively to different audiences.
Demonstrated experience leading organizations through change and pushing forward through challenges.
Strong problem solving and analytical skills leveraging data to diagnose problems and influence product strategies.
Collaborates well with others with the ability to adapt with new learnings.
Results-driven with a commitment to driving outcomes for the business.
Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.