CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation's premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY's mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.
Who are you?
You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!
Job Summary
As a full-time, on-site Senior IT Support Specialist at CADY, you will be responsible for but not limited to providing technical assistance and support to our employees, supporting our internal applications, ensuring efficient and effective utilization of technology resources as well as reporting ticket SLAs directly to the IT Director. When required, you may need to travel to site to assist with hardware replacement or co-ordinate with a local technician and guide them over the phone.
Top 5 Responsibilities
1. Daily participation in the ticket queue which involves resolving tickets and/or escalating tickets to the development team when necessary
2. Perform on-site technical support when needed which may include emergency/unscheduled repairs of systems and equipment
3. Liaise with third party vendors and suppliers to procure new hardware
4. Imaging and deployment of workstations
5. Review and respond to daily security alerts/checks
Additional Responsibilities
On-call weekend rotations for urgent ticket requests
Develop and maintain documentation of systems, services, processes, and procedures
Document and maintain records of IT assets, configurations, procedures, and troubleshooting steps
Actively audit user accounts across multiple systems
Report ticket SLAs weekly to the IT Director
Job Requirements
Qualifications/Skill Requirements
Must be at least 18 years of age
Must pass a satisfactory background check
Experience with Windows Server and administering cloud platforms such as Google Workspaces, AWS, Office365, Azure, NinjaRMM, SentinelOne and Cisco Umbrella
In depth understanding of diverse computer systems and network technologies (Apple, Windows, DNS, DHCP, IP Address, VPN etc)
Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment
Proven experience as an IT Support Technician or similar role, with a strong technical background in troubleshooting hardware, software, and network issues.
Excellent diagnostic and problem solving skills
Excellent communication skills both written and verbal
Outstanding organizational and time-management skills
Familiarity with ITIL best practices for incident, problem, and change management is a plus Experience
5+ years proven experience in a relevant position
Education
Bachelor's Degree or higher in Computer Science / Information Technology
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are desirable but not required
Physical Requirements and Environmental Factors
Extended periods of viewing computer screens
Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)