Contract through end of year with potential for extension and/or full time
Our Fortune 12 Health Insurance client is looking for an experienced ServiceNow Developer to join their team in either St. Louis, MO or Bloomfield, CT. This person will work with multiple IT process owners and disciplines, ranging from CMDB teams and Finance/Service Mangement groups. Role is successful operation of the Configuration Management System (CMS) accordance with governance and compliance requirements established in accordance with our internal partners and ITSM best practices.
Level Expectations:
4+ years' experience in ServiceNow platform development.
High proficiency within CMDB management & implementing solutions for CMDB.
General knowledge of ITIL processes and understands relationships amongst ITSM modules
Working knowledge of Configuration Management Systems and CMDB
Working knowledge of ITSM Tooling, such as ServiceNow
Working knowledge of discovery tools, preferably ServiceNow Discovery
Strong reporting skills, to include Microsoft Excel
Solid performance with minimal supervision, coaching and feedback
Works largely through self-directed effort or partnering with others
Functions well in large-scale, complex, environment
Essential Functions:
Shared day-to-day responsibility for the overall CMS data accuracy and currency of automated jobs
Daily standups with ServiceNow/CMDB "Tiger/SWAT team".
Managing the team board
Assigning Kanban items
Assignments can include data analysis- Both in ServiceNow or exporting to Excel.
Developing Portal features in ServiceNow
Adding new features to app listing report(s)
Responsible for all data interfaces with automated discovery tools, domain-level configuration tools, and ITSM applications (to include integration with external data sources, etc.)
Proposes CMS design service improvements
Evaluates CMS operational effectiveness and efficiency
Monitors CMS availability and performance
Ensures all authorized changes are reflected in CMS (in scope)
Partners with Data Owners and Stakeholders to conduct audits of CMDB data