CompTech is looking for a Help Desk Specialist to respond to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution, resolve routine and basic problems and communicate solutions or requested information to the customer. The specialist also analyzes a customer's service needs and refers to other service or technical departments for follow up as needed and uses a customer relationship application or database to record activities and research product information.
Minimum Qualifications:
Two (2) years' experience in Customer Service
Records Management Experience
Ticketing System Experience
Security Clearance Requirement:
Secret
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.