Job Description:
Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team!
Primary Duties and Responsibilities:
- Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closure
- Provides computer hardware and software technical support both in person and remotely to all end users
- Performs software and application installation and upgrades
- Provides end user one-on-one training
- Perform basic end user account, permission and access administration
- Work with applicable help desk related vendors and service providers
- Contributes to technology guidelines, policies and procedures
- Participates and contributes to various IT Department projects and initiatives
- Facilitates use of equipment for various internal and external events
Knowledge, Skills and Abilities Required
- A minimum of 2 years in a computer end user support role
- Proficient knowledge of firm wide standard hardware and software
- Knowledge of Microsoft operating systems (Windows 7 & Win 10) & Microsoft Office applications (Word, Excel, Powerpoint)
- Knowledge of PC hardware and peripherals
- Working knowledge of networks and client/server technology
- Demonstrated ability and desire to learn new technologies and skills
- Excellent interpersonal skills and pleasant demeanor
- Ability to meet or exceed service levels of response and quality
- Motivated and accountable with excellent communication skills
- Effective organizational and time management skills
- Exceptional team player and leader with a customer service attitude