Switchboard Operator at Huggins Hospital in WOLFEBORO, New Hampshire

Job Description:

Under the general supervision of the Director of Patient Access, is responsible for the assigned duties of the switchboard area in accordance with established policies and procedures.

This is a full-time position working 38 hours per week.

Responsibilities

Computer System

1 Responsible for the processing of nightly census duties, including but not limited to census verification and updating bed census in a timely and accurate manner
2 Ensures census reports are processed and distributed daily
3 Notifies known or suspected errors to the appropriate personnel in a timely manner
4 Performs efficient processing of outpatients and non-patient accounts in a a timely, accurate, courteous and confidential manner, as needed

Communication

1 Performs receptionist duties in an efficient, courteous ("customer friendly") and confidential manner
2 Efficiently processes all phone communications in a timely, accurate and confidential manner
3 Processes all in-house beeper calls in an efficient manner
4 Responsible for the accurate and timely processing of all out-of-hospital beeper calls
5 Responsible for accurately sorting and forwarding all mail to appropriate location
6 Reports communication system problems to designated responsible party in timely and accurate manner

Security

1 Responsible for monitoring of all hospital alarms located in admitting/switchboard area
2 Responsible for monitoring security camera system of Hospital doors/entrances
3 Reports security issues to the appropriate personnel in a timely and accurate manner
4 Pages and reports codes/emergencies in a timely and accurate manner

Admitting

1 Responsible for processing all aspects of the admitting function as it related to inpatients, day surgery, observation and other classifications of patients
2 Ensures patient information is gathered in a timely, accurate, courteous and confidential manner
3 Responsible for accurate completion of all necessary admission documentation in a timely manner, including obtaining all necessary signatures as indicated as well as generation of labels and identification bands
4 Distributes patient admitting information appropriatelyQualifications

Experience: Prior experience in healthcare related institution and demonstrated computer skills preferred.